At Jewlor.com, customer satisfaction is our top priority. If for any reason you're not satisfied with your purchase, we’re here to help.

• Returns: We accept returns within 7 days of delivery for items in unused, original condition. Return shipping costs will be borne by the customer.
• Refunds: Once we receive and inspect your returned item, we will initiate a refund to your original payment method within 5-7 business days.
• Exchanges: Exchanges are only available for defective or damaged items. Please contact us within 48 hours of receiving the product.
• Non-Returnable Items: For hygiene reasons, earrings and customized products are not eligible for return or exchange.

To initiate a return or exchange, please reach out to our customer service team.