Return & Refund Policy – Jewlor.com
At Jewlor.com, we strive to ensure a seamless shopping experience for our customers. To offer you peace of mind, we provide a 3-day return policy for items that are unused and unworn, along with a 7-day refund policy from the date of your return request. Refunds for online payments will be processed via the original payment method.
How to Process a Return/Exchange:
To initiate a return or exchange, please follow these steps:
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Prepare the Package: Ensure all items, including the original invoice, are securely packed. Address the package to:
Jewlor.com
31-B, Juni Masjid Chawl, 2nd Floor, Room No. 33, Maulana Azad Road, Agripada, Mumbai 400011. -
Condition Requirements: All items must be in their original condition, unworn, and with all tags and packaging intact to qualify for a return or exchange.
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Submit a Return Request: Log in to your account on Jewlor.com and place a return request.
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Email Confirmation: Send an email to support@jewlor.com with images of the product, its packaging, and attached tags to schedule a pickup.
Return Pickup & Refund Processing:
- Once your return request is approved, our courier partner will collect the package within 3-5 business days, free of charge.
- After the item is received and verified, refunds will be processed within 15 business days, depending on your selected payment method at the time of purchase.
Exchanges:
- You may exchange an item for the same or another product, subject to stock availability.
Order Cancellations:
- To cancel an order, email us at support@jewlor.com with your order number within 24 hours of placing the order.
Important Notes:
- International Orders: At this time, we do not accept return requests for international orders.